Troubleshooting Common Issues

Can't Log In:

• Verify email and password are correct
• Check if Caps Lock is on
• Clear browser cache and cookies
• Try 'Forgot Password' option
• Contact school admin if issue persists

Page Not Loading:

• Check internet connection
• Refresh the page (Ctrl+R or Cmd+R)
• Clear browser cache
• Try a different browser
• Disable browser extensions temporarily

Slow Performance:

• Check internet speed
• Close unnecessary browser tabs
• Clear browser cache
• Restart browser
• Try during off-peak hours

File Upload Issues:

• Check file size (usually max 5MB)
• Verify file format is supported
• Try renaming file (remove special characters)
• Check internet connection

Can't See Recent Changes:

• Refresh the page
• Clear browser cache
• Log out and log back in

Getting Timeout Errors:

• Check internet connection
• Log out and log in again
• Close browser and reopen
If problems persist, contact your school's IT administrator or submit a support ticket.