Frequently Asked Questions

Skool Circle is a comprehensive cloud-based school management system that helps educational institutions manage students, staff, academics, finances, attendance, and communication all in one platform.

Skool Circle is designed for schools of all sizes - from small primary schools to large secondary institutions. It serves school administrators, teachers, finance staff, and provides dedicated portals for parents.

No technical skills required. Skool Circle is designed to be simple and intuitive. If you can use everyday apps, you can use Skool Circle. We also provide comprehensive training and support.

Absolutely. We use bank-level 256-bit SSL encryption, daily automated backups, and comply with Nigeria Data Protection Regulation (NDPR). Your data belongs to you and is completely isolated from other schools.

Yes! Skool Circle is fully responsive and works seamlessly on phones, tablets, and desktop computers. Access your school from anywhere, anytime.

Your data belongs to you. Before cancellation, you can export all your data. We retain your data for 30 days after cancellation in case you change your mind, then permanently delete it per your request.

Yes! Parent Circle gives parents real-time access to view their children's results, attendance, payment status, schedule, and school announcements. Each parent gets secure login credentials.

Create a score sheet for your class, teachers enter scores for each subject and assessment component, complete behavioral assessments, then process the results. The system automatically generates report cards in PDF format.

Yes! Use our CSV import feature to bulk upload student records. Download the template, fill in your data, and upload. The system validates and imports all records at once.

Yes, we integrate with Paystack for secure online payments. Parents can pay fees directly through their portal using cards, bank transfers, or mobile money.

Absolutely. Create custom grading models with your preferred grade scales (A-F), score ranges, and GPA equivalents. You can have different models for different school levels.

Record daily check-ins and check-outs for students. The system tracks arrival times, late arrivals, early departures, and calculates attendance percentages automatically. Generate attendance reports anytime.

Yes, create multiple academic years and terms. The system maintains historical data while keeping current operations separate. Easily switch between active terms.

Generate comprehensive reports for academics (transcripts, results), finances (revenue, outstanding fees), attendance (summaries, trends), medical (health statistics), and analytics (performance insights).

Plans start from ₦15,000/month for small schools (up to 500 students). Standard plan is ₦35,000/month for growing schools, and Premium is ₦70,000/month for large institutions. Save 20% on annual plans.

Yes! Try Skool Circle free for 14 days with full access to all features. No credit card required to start your trial.

Definitely! Start with any plan and upgrade anytime as your school grows. Downgrades are also allowed if needed.

Basic includes core features for up to 500 students. Standard adds advanced analytics and priority support for up to 2,000 students. Premium offers unlimited students, API access, and a dedicated account manager.

No hidden fees. What you see is what you pay - just your monthly or annual subscription. No setup fees, no per-user charges, no surprise costs.

Pay via bank transfer, online card payment, or mobile money. We send invoices before each billing cycle with clear payment instructions.

Skool Circle works on all modern browsers: Chrome, Firefox, Safari, and Edge (latest versions). Not supported: Internet Explorer.

No installation needed! Skool Circle is cloud-based and works directly in your web browser. Just visit your school's URL and log in.

Click "Forgot Password" on the login page, enter your email, and you'll receive a password reset link. Follow the link to create a new password.

We respond to support inquiries within 24 hours on weekdays. Premium plan customers get priority support with faster response times.

Yes! We provide onboarding training for your team, comprehensive documentation, video tutorials, and ongoing support to ensure successful adoption.

Contact us via email at support@eskoolnow.com or submit a support ticket through your dashboard. We also have a comprehensive help center with troubleshooting guides.

Currently, Skool Circle is a responsive web application that works perfectly on mobile browsers. Native mobile apps are planned for future release.

Parents receive login credentials via email when their child is enrolled. Each parent gets a unique username and password to access their dedicated portal.

Yes! Parent Circle provides real-time access to attendance, results when published, payment status, class schedules, and school announcements.

Parents can view their children's academic results, check attendance, pay fees online, view class schedules, read school announcements, contact school staff, and download report cards.

Absolutely! If you have multiple children enrolled, all of them appear under one parent account for easy management.

Parents can view outstanding fees and make payments online using cards, bank transfers, or mobile money. Receipts are generated automatically and emailed.

Yes, parents receive email notifications for important updates like new results, fee reminders, school announcements, and attendance alerts.